Question 1

Can Tridev build an AI chatbot for our business?

Accepted Answer

Yes — grounded in a structured knowledge base of your approved company content, with clear handoff behavior for anything outside it. See our AI & Data service page.

Question 2

Will your AI features make up information about our business?

Accepted Answer

We design against this directly — grounding responses in approved, retrieved content rather than letting a model improvise, and building explicit fallback behavior for anything it doesn't know.

Question 3

Do you build custom AI models, or use existing ones?

Accepted Answer

Most business use cases are better served by integrating and grounding an existing foundation model (via RAG) than training a custom one from scratch — we'll recommend based on your actual use case.

Question 4

How long does an app take to build?

Accepted Answer

Timeline depends heavily on scope and platform count — a narrow MVP can move much faster than a multi-platform product with complex integrations. We give a real timeline range after Discovery, not before.

Question 5

Can Tridev develop an MVP?

Accepted Answer

Yes — MVP Development is one of our core Product Engineering capabilities, scoped specifically to validate a hypothesis without over-building.

Question 6

What does your development process look like?

Accepted Answer

Discovery, Strategy, UX/UI, Architecture, Development, QA, Deployment and Growth — see our Process page for what happens at each stage.

Question 7

Do you provide the source code and full ownership?

Accepted Answer

Yes — the codebase and its repository belong to you; Tridev works within it as the engineering team.

Question 8

What does Tridev Innovation actually do?

Accepted Answer

We're a product engineering and technology partner — we design, build and scale software, AI, mobile, web and connected-device products for startups, SMBs and enterprises.

Question 9

Where is Tridev Innovation based?

Accepted Answer

Tridev Innovation is based in Nepal and works with clients across Nepal, India, Asia, and internationally including the USA, UK, Australia and Europe.

Question 10

Is Tridev an agency or a product engineering company?

Accepted Answer

We think of ourselves as a product engineering partner rather than a traditional agency — we're involved in strategy and architecture, not just execution of a fixed brief.

Question 11

Do you only work on new products, or also existing ones?

Accepted Answer

Both — new product builds, ongoing feature development on existing products, and modernization or maintenance of systems Tridev didn't originally build.

Question 12

Does Tridev work with international clients?

Accepted Answer

Yes — we work with startups, SMBs and enterprises across Nepal, India, Asia, the USA, UK, Australia and Europe, typically working remotely across time zones.

Question 13

How do you handle communication across time zones?

Accepted Answer

Through a mix of async written updates and scheduled overlap-hour calls, agreed during Discovery based on your team's location and preferences.

Question 14

What currency do you invoice in for international clients?

Accepted Answer

This is agreed on a per-engagement basis during the proposal stage — reach out via Start a Project and we'll cover it as part of scoping.

Question 15

Can Tridev build IoT systems?

Accepted Answer

Yes — IoT & Embedded is one of our core disciplines, covering firmware (ESP32/Arduino), device connectivity, and the backend systems that manage a fleet of devices remotely.

Question 16

Do you design the physical hardware, or only the software?

Accepted Answer

Both, depending on the project — from firmware and sensor integration through to custom PCB design for production runs, alongside the backend and dashboard software.

Question 17

Do you build native apps or cross-platform apps?

Accepted Answer

React Native is our default for cross-platform iOS/Android apps, which covers the large majority of business app requirements. We'll recommend fully native development when a project's specifics genuinely call for it.

Question 18

Can you publish our app to the App Store and Play Store?

Accepted Answer

Yes, as part of our standard Deployment stage, including handling store review requirements.

Question 19

Can Tridev integrate payment gateways?

Accepted Answer

Yes — payment integration is a standard part of our e-commerce and product engineering work. The specific gateway depends on your market and business requirements.

Question 20

Do you handle payment compliance (e.g. PCI-DSS)?

Accepted Answer

We build with strong security practices as standard; specific compliance certification is confirmed per project together with your compliance stakeholders and payment provider.

Question 21

How much does software development cost?

Accepted Answer

It depends on scope, platforms, integrations and complexity — there's no single number. See our Software Project Estimation Guide, or use the Project Estimator for an indicative range based on your specific requirements.

Question 22

Do you offer fixed-price projects?

Accepted Answer

Yes, through our Fixed Project engagement model — best suited to clearly defined scope. For evolving requirements, a Dedicated Team model usually fits better.

Question 23

Is the Project Estimator result a real quotation?

Accepted Answer

No — it's an indicative complexity estimate to help you plan, not a binding quotation. A firm proposal follows a real Discovery conversation.

Question 24

Can we see examples of Tridev's work?

Accepted Answer

Yes — our Work page has case studies for public projects, including the Dudu ecosystem, GPS tracking, school management, and connected IoT devices.

Question 25

Why aren't all of Tridev's projects listed publicly?

Accepted Answer

Some client work is confidential or under NDA. Our project content model tracks a visibility status per project, and only approved, public projects are shown on the website.

Question 26

How does Tridev handle security?

Accepted Answer

Authentication, authorization, input validation and secure infrastructure defaults are treated as a standard part of engineering, not an optional add-on — see our Cloud & DevOps service page.

Question 27

Do you sign NDAs?

Accepted Answer

Yes — we're comfortable signing an NDA before discussing project details, and our project content model supports marking projects Confidential or NDA so sensitive work isn't published publicly.

Question 28

What services does Tridev offer?

Accepted Answer

Product Engineering, AI & Data, Web & Mobile, Cloud & DevOps, IoT & Embedded, and Product Design — see our Services page for the full breakdown of each.

Question 29

Can you handle a project that spans multiple service areas, like an app with IoT and AI features?

Accepted Answer

Yes — most real projects span more than one discipline. We assemble the right mix of engineering, design, AI/data and IoT expertise around the project rather than treating each service as a separate silo.

Question 30

Do you offer ongoing support after a project launches?

Accepted Answer

Yes, through our Maintenance & Support engagement model — bug fixes, dependency updates and small enhancements for a product that's already live.

Question 31

What happens if something breaks after launch?

Accepted Answer

Support scope and response expectations are agreed upfront as part of a Maintenance & Support arrangement, so it's not left ambiguous after launch.

Question 32

Can you take over support for a system another company or developer built?

Accepted Answer

In many cases, yes — we start with an honest assessment of the existing codebase before committing to an ongoing support arrangement.

Question 33

What technologies do you use for web development?

Accepted Answer

Next.js and React with TypeScript are our defaults, chosen for performance, SEO, and long-term maintainability — see our Technologies page for our full stack.

Question 34

Can you redesign our existing website without a full rebuild?

Accepted Answer

Often, yes — we assess what can be improved within the current architecture versus what genuinely needs rebuilding, and scope accordingly rather than defaulting to a full rebuild.

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